Thank you for choosing Resell Matrix, the best and leading GPL product reseller and web development & digital marketing service provider. We strive to provide the best products and services to our customers. Please read our refund and returns policy carefully to understand your rights and obligations.

1. No Refund Policy

Once you place an order for a product, we do not offer refunds. This policy is in place to maintain fairness and transparency.

2. Support and Replacement Policy

If you encounter any issues with our products, you can request support or a replacement. Please note the following conditions:

Eligibility for Replacement or Exchange:

  • If you mistakenly purchased a product similar to the one you intended to buy, you can request a replacement for a different product. However, coupons or discounts will not apply to the replacement.
  • Replacement requests must be made before the product is downloaded or used. Once the product has been downloaded or used, replacements are not applicable.

Support:

  • Our support center is available 24/7 to assist with common error problems or installation issues. Please reach out to our support team through our contact chat widget or support email for assistance.

3. Procedure for Requesting Support or Replacement

To request support or a replacement, follow these steps:

  • Contact our support center through the provided contact methods.
  • Provide your order details, including the order number and a description of the issue or reason for the replacement request.
  • Our support team will review your request and guide you through the next steps.

4. Conditions for Replacement

  • The product must not have been downloaded or used.
  • Replacement requests must be made within 24 hours of the purchase date.
  • The replacement product must be of equal or lesser value than the originally purchased product. If the replacement product is of higher value, the price difference must be paid by the customer.

5. Exclusions

Certain products or services may not be eligible for replacement, including but not limited to:

  • Products purchased on sale or at a discount.
  • Customized or personalized products.
  • Products explicitly stated as non-replaceable in their product description.

6. Contact Information

For any questions or requests related to our refund and returns policy, please contact our support center:
Email: support@resellmatrix.com

We appreciate your understanding and cooperation.

7. Amendments to the Policy

We reserve the right to amend this refund and returns policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy periodically.